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Intelex Community
Overview
Intelex Community Platform serves as an online meeting place for EHS (Environmental, Health, and Safety) and quality professionals to connect, collaborate, and share knowledge. As a niche authority, the platform facilitates engagement through diverse content including infographics, market research, news, whitepapers, and webinars. To further enhance the user experience and community engagement, Intelex approached OPTASY to optimize their Drupal-based platform.
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About
An online meeting place for EHS and quality professionals to connect, collaborate, and access a wide range of curated content. The platform was already an authority in its niche but sought to improve user experience and membership features.
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Goals & Challenges
Intelex aimed to improve the platform’s performance and user engagement by optimizing system functionalities and creating more personalized community spaces.
- Page Load Speed: Enhancing the speed at which pages load to improve overall user experience.
- Membership System Optimization: Refining the membership structure to support multiple user groups with specific content needs.
- System Integration: Seamlessly integrating with existing business tools and data systems to enhance content management and user interaction.
Solutions
OPTASY implemented multiple technical enhancements to upgrade Intelex’s community platform, focusing on performance, usability, and integration.
- Improved Caching Mechanism: Enhanced the cache system to increase page load speeds significantly.
- New Community Sections: Added "Companies" and "Groups" to facilitate better community segmentation and engagement.
- Integration with Legacy Systems: Linked Drupal with Pardot, Salesforce, ServiceNow, and custom APIs like Windows Azure and Axure Data Hub to streamline operations and ensure data consistency.
- Content Workflow Streamlining: Simplified and structured the content management process, making it easier for users to contribute and access relevant content.
- Membership System Restructuring: Organized the membership system to create distinct groups, each with tailored content and interaction capabilities.
The Results
- Enhanced User Experience: Users now enjoy faster access to content and smoother navigation, leading to increased satisfaction and engagement.
- Robust Integration: The successful integration with critical business platforms has transformed the Drupal site into a centralized, more efficient system.
- Community Growth: The new group-specific content areas have fostered smaller, more engaged user communities, enhancing the platform’s value and utility.
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