How AI and Chatbots Enhance Public Services on G…
10 minutes | July 15 2025
A growing body of research confirms what many governments have already discovered: AI and chatbots are reshaping how public services operate by delivering faster responses, reducing friction, and freeing up staff for more complex work.One study makes this real. In 2024, Government Information Quarterly published a review of chatbot use in 22 U.S. state agencies. The findings were direct. Chatbots helped staff focus on high-priority work. They improved how agencies communicate with citizens. They gave teams the data they need…
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